Dr. Frankie Wilson is the Head of Assessment at the Bodleian Libraries, University of Oxford. She provides strategic leadership for assessment throughout the Libraries, including training staff in assessment techniques and designing and running assessment activities to drive improvements in service provision. Frankie holds a Doctorate in the field of assessment, quality and culture change in academic libraries, and continues to be an active researcher as well as a practitioner. She is Chair of the International Conference on Performance Measurement in Libraries, and serves on the Library Assessment Conference Board.
