Assessment Practices and Metrics in a 21st Century Pandemic: A NISO Training Series

Training Series


To explore planning, management, and assessment practices in libraries during COVID-19. We will discuss effective practices for planning for library spaces, collections, services, and strategic innovations – a sequel to the 2018 and 2019 offerings. Participants will also have access to the 2018 webinar recordings.

Don't let a crisis get wasted is a popular saying these days. The world has been challenged this year with the COVID-19 pandemic; this well-known NISO Training Series will explore some new and some familiar topics on spaces, collections, services and strategic innovations through the lens of COVID-19. Guest lecturers this year will focus on the transformations happening in today’s 21st century library, the planning overkill we are experiencing, the ways in which we are succeeding, and how we can emerge resilient and sane at the end of the tunnel.  What do the shifts that we are going through mean for the 21st Century Library and the way we assess and measure our success?

Confirmed guest lecturers include among others C. Colleen Cook, Trenholme Dean of Libraries, McGill University, Elaine Louise Westbrooks, Vice Provost & University Librarian, University of North Carolina at Chapel Hill, Bob Fox, Dean of Libraries, University of Louisville, Lorraine J. Harricombe, Vice Provost and Director, UT Libraries, University of Texas - Austin, and Karen Stiles, Senior Library Manager, The Open University. 

Registration for this event includes access to the archived recordings the 2018 Training Series on Assessment Practices and Metrics in the 21st Century

Course Moderator

Course Moderator: Martha Kyrillidou of QualityMetrics, LLC

Martha Kyrillidou consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. With an understanding of trends in services, collections, facilities, and personnel she can help a library tell their story through narratives, visuals and numbers. Martha can help you with accreditation, grant writing, evaluation plans or serve as your external evaluator and data analyst for your grant and sponsored activities. As the original architect of the StatsQUAL suite of services at the Association of Research Libraries (ARL), Martha is well positioned to consult and help you maximize the benefits you derive from LibQUAL+ClimateQUAL and MINES for Libraries.  She has also worked on digital library as well as special collections assessment and evaluation methods. Her work has defined the growing and dynamic library assessment community of practice across the globe.

Martha is a Research Associate at the iSchool at the University of Illinois, Urbana-Champaign, bridging research and practice.  She teaches Research Methods at Kent State University and is leading the redesign of this course for the SLIS core curriculum team. She is on the planning committee of the 2016 Library Assessment Conference, a member of the Board of the Northumbria International Conference of Performance Measurement and Metrics in Library and Information Services, and a member of the Advisory Committee of the International Conference on Qualitative and Quantitative Methods in Libraries. She serves as the chair of the NISO Z39.7 Information Services and Use: Metrics & Statistics for Libraries and Information Providers – Data Dictionary. She is a volunteer for the Organization Model Task Force for the Coalition to Advance Learning. Martha is also affiliated with the Library Management Consulting (LMC) practice.

Course Duration and Dates

Friday, September 18, 2020 – Friday, November 6, 2020. The series consists of eight (8) segments, one per week and each lasting approximately 60-90 minutes. Each segment is intended to cover a Friday lunch period (11:30am - 1:00pm, US. Eastern).

Guest lecturers will be featured in specific segments, as the course moderator deems appropriate. 

Each session will be recorded and links to that archived recording will be disseminated to course registrants within 2 business days of the close of the specific session. 

Event Sessions


Additional Information

  • Cancellations made by September 4, 2020 will receive a refund, less a $35 cancellation. After that date, there are no refunds.

  • Registrants will receive detailed instructions about accessing each session via e-mail the Tuesday prior to the live broadcast. (Any subsequent registrations between Wednesday and Friday morning prior to Session One will receive the message shortly after the registration is received, within normal business hours.) Due to the widespread use of spam blockers, filters, out of office messages, etc., it is your responsibility to contact the NISO office if you do not receive login instructions before the start of the session.

  • If you have not received your Login Instruction e-mail by 10:30 a.m. (ET) on the day before the session, please contact the NISO office at for immediate assistance.

  • Registration is per site (access for one computer) and includes access to the online recorded archive of the sessions. You may have as many people as you like from the registrant's organization view the sessions from that one connection. If you need additional connections, you will need to enter a separate registration for each connection needed.

  • If you are registering someone else from your organization, either use that person's e-mail address when registering or contact to provide alternate contact information.

  • Conference presentation slides and Q&A will be posted to this event webpage following the live events.

  • Registrants will receive an e-mail message containing access information to the archived session recording within 48 hours after the event. This recording access is only to be used by the registrant's organization.

For Online Events

  • You will need a computer for the presentation and Q&A.

  • Audio is available through the computer (broadcast) and by telephone. We recommend you have a set-up for telephone audio as back-up even if you plan to use the broadcast audio as the voice over Internet isn't always 100% reliable.

It is your responsibility to ensure that your system is properly set up before each virtual conference begins.